pepsy777 Privacy Policy

1. Definitions and Policy Scope

This Privacy Policy is issued by pepsy777, an online casino and sports betting platform operating under international licensing. This policy applies to all users who register, access or use the services offered through the pepsy777.app website, including all sub-pages, mobile applications and related interfaces.

In the context of this document:

• "Personal Information" refers to any data that can identify you directly or indirectly, including your name, mobile phone number, email address, MyKad number and payment information.
• "Processing" covers any action carried out on personal information — collection, storage, use, disclosure or deletion.
• "User" or "You" refers to any individual who accesses or uses the pepsy777 platform.
• "Platform" refers to the full range of pepsy777 online services including the website, applications and support channels.

This policy does not apply to third-party websites or services that may be linked from our platform. We encourage you to read the privacy policies of those third parties separately.

2. Information We Collect

To provide pepsy777 services in a safe, orderly and effective manner, we collect several categories of information from users.

2.1 Information You Provide Directly

• Account registration information: full name as per MyKad, preferred username, password (encrypted), email address and mobile phone number.
• Identity verification information: MyKad number or valid identification document, front and back images of MyKad, selfie for verification purposes.
• Financial information: e-wallet account details (Touch 'n Go, ShopeePay), bank account number for withdrawal purposes, and relevant DuitNow information.
• Communications: records of any enquiries, complaints or correspondence you send to our customer support team.

2.2 Information Collected Automatically

• Technical data: IP address, browser type and version, device operating system, screen resolution and device identifier.
• Activity data: login records, access dates and times, pages visited, actions taken within the platform, and game and betting records.
• Location data: approximate location based on IP address for geo-restriction compliance and fraud prevention purposes.
• Cookie data: session information, language preferences and personal settings stored on your device.

3. Purpose of Data Use

pepsy777 uses the personal information collected for the following purposes, and no more than that:

• User account management: registration, identity verification, account maintenance and password recovery.
• Financial transaction processing: verifying deposits, processing withdrawals and resolving any financial disputes.
• Fraud prevention and security: identifying suspicious activity, preventing unauthorised access and protecting the integrity of the platform.
• Legal compliance: fulfilling obligations under our international licensing terms, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Service improvement: analysing aggregated usage patterns to improve user experience, website performance and the range of games offered.
• Service communications: sending important notices related to your account, service updates, changes to terms and security information.
• Customer support: handling enquiries, resolving complaints and providing technical assistance to users.
• Marketing (with consent): sending bonus information, promotions and new offers only to users who have given explicit consent.

4. Data Sharing and Disclosure

pepsy777 takes seriously our responsibility in managing the data you entrust to us. We do not sell your personal information to any third party. However, there are limited situations where sharing information is necessary:

4.1 Third-Party Service Providers

We share necessary data with service providers engaged under contract to support platform operations — including payment processors, licensed game software providers and technical infrastructure providers. All such parties are bound by strict confidentiality agreements and may only use the data for the specified purposes.

4.2 Legal Requirements and Authorities

pepsy777 may disclose personal information when required by law, a valid court order, or an official request from a competent authority — including in the context of investigations into fraud, money laundering or financial crime.

4.3 Business Transfers

In the event of a merger, acquisition or sale of pepsy777 assets, user information may be transferred as part of the business assets. Users will be notified in advance through a clear notice should such a situation arise.

5. Cookies and Tracking Technologies

The pepsy777 platform uses cookies and equivalent tracking technologies to improve the user experience and ensure the security of your session.

5.1 Types of Cookies Used

• Essential Cookies: Required for basic platform functions such as login session management, account security and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous statistical data on how users interact with the platform for technical improvement purposes.
• Preference Cookies: Store personal settings such as display preferences and currency format to make repeat use more convenient.

5.2 Cookie Management

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality and security. For more information on how to manage cookies in your browser, refer to the relevant browser support documentation.

6. Data Retention Period

pepsy777 retains your personal information for as long as necessary to fulfil the purpose of collection, meet legal obligations and resolve any outstanding disputes.

• Active account data: Retained for as long as your account remains active, including a reasonable period after the account is closed.
• Financial and transaction records: Retained for the period required by applicable licensing and legal requirements, typically not less than five (5) years.
• Log and security data: Retained for a sufficient period for security investigation and fraud prevention purposes.
• Communication records: Retained for dispute reference purposes and improvement of customer support services.

Once the retention period expires or a deletion request is approved (subject to legal requirements), your data will be securely deleted or converted into an anonymised format that cannot identify you.

7. Data Security Measures

pepsy777 implements various technical and organisational measures to protect your personal information from unauthorised access, loss, alteration or unintended disclosure.

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Secure password storage: Your password is never stored in plain text — it is processed using strong cryptographic hashing functions.
• Layered access controls: A role-based access control system ensures that only authorised staff can access specific data categories.
• Continuous monitoring: Our platform is monitored around the clock to detect any suspicious activity or anomalies that may indicate a breach.
• Regular security audits: pepsy777 conducts periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

8. Your Rights as a User

As a pepsy777 user, you have the following rights regarding your personal information. All requests can be submitted through our customer support channels:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: If any of your information is inaccurate or out of date, you have the right to request a correction.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal information, subject to legal obligations and contractual requirements.
• Right to Restriction of Processing: You may request that we limit the processing of your personal information in certain situations.
• Right to Withdraw Consent: If data processing is based on your consent, you may withdraw that consent at any time.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes.
• Right to Data Portability: You may request to receive your data in a structured, machine-readable format.

We will make every effort to process each request within a reasonable timeframe. However, some requests may be subject to review by our team to ensure compliance with relevant legal obligations.

9. Underage Users

The pepsy777 platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals under the age of 21.

All account registration processes require strict identity verification, including submission of a MyKad or valid identification document confirming the user's age. Should we find that information has been collected from an underage individual without our knowledge, the account in question will be suspended immediately and the information will be deleted.

If you are aware that someone under the age of 21 has registered on our platform, please contact our support team immediately.

10. Amendments to the Privacy Policy

pepsy777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will take effect as soon as the new version is published on this website.

We will notify you of significant changes through:

• A prominent notice on the homepage or your account dashboard.
• An email to the address registered with your account.
• In-app notifications if you are using our mobile platform.

Your continued use of the pepsy777 platform after the amendments take effect will be considered acceptance of the updated terms. If you do not agree with the amendments, please stop using the platform and contact us to close your account.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, our team is ready to assist through the following channels:

• Privacy Email: [email protected]
• Live Chat: Available 24/7 on the pepsy777 platform in Malay and English.

We are committed to handling every privacy-related enquiry seriously and within a reasonable timeframe. Our team is ready to assist you in Malay and English.